SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates ( standard shipping)
|*Estimated Shipping Time
|15-25 business days
|7-15 business days
|Australia, New Zealand
|7-15 business days
|Rest of the world
|12-20 business days
*This doesn’t include our 5-7 working days of processing. *All Paypal pending payments need 10 working days for verify and process.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email containing tracking information once your order is shipped. If you haven’t received tracking info within 7-10 working days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
If your order has been paid and you need to make a change or cancellation on an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you did not receive the product within the guaranteed time(45 working days, not including 2-5 working days of processing), you can request a refund or a reshipment.
If you received the wrong item, you can request a refund or a reshipment.
If you do not want to keep the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of us(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of us
*You can submit refund requests within 15 working days after the guaranteed period for delivery (45 working days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.